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- Contact Cynthia Robertson (757) 570-7958 or email me
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Aluva Ignite & Burn Pack X3
ALUVA RETURN POLICY
You can return any unsold resalable products within 30 days of the purchase date. To receive a refund, the following requirements must be met:
1. Product(s) being returned must have been personally purchased by you from ALUVA (purchases from other ALUVA independent influencers or third parties are not subject to refund).
2. The items must be in Resalable condition (see Definition of "Resalable" below).
ALUVA REIMBURSEMENT PROCEDURE
Upon receipt of Resalable Products, you will be reimbursed 80% of the net cost of the original purchase price. Less any commissions received on the product, or subscription order.
The original shipping and handling fees are not eligible for a refund.
Any return shipping/handling fees incurred will not be refunded. Refunds will be credited back to the original payment that the purchase was made. (ex. if the purchases were made through a credit card, the refund will be credited back to the same credit card.
Purchases made via credit wallet, the refund will be credited back to the credit wallet.
Purchases made using Product Credits, the refund will be credited back with Product Credits.
ALUVA RESALABLE PRODUCTS
Products will be deemed "Resalable" if each of the following element is satisfied:
3. All Products must be unopened, undamaged, and in their original packaging.
4. Packaging and labeling has not been altered or damaged.
5. Products are in a conidition such that it is a commercially reasonable practice within the trade to sell the merchandise at full price.
6. Products are returned to ALUVA within 15 days from the date of Agreement termination.
ALUVA RETURNING RESALABLE PRODUCTS.
To expedite the processing of your returns, we require that you receive an RMA(Return Merchandise Authorization Number). You will need to contact our customer support to receive this number. You can reach support by calling 1-888-382-0536 or email Support@aluva.co.
After you have packed all inventory, accordingly, write the word "Returns" and your RMA # so it is visible on the outside of the box. You will be responsible for covering the return shipping cost.